Every card says what the plan includes and what it doesn’t. So you don’t discover its limits in month two.
Prices exclude VAT. A yearly subscription costs the same as 10 months.
For a small team that has outgrown the shared inbox.
or €250 a year
Start free trialUp to 3 users
For teams that work to deadlines and want to see the numbers.
or €650 a year
Start free trialUp to 10 users
Everything in Start, plus:
For shift teams whose customers also write on WhatsApp.
or €1,390 a year
Start free trialUp to 25 users
Everything in Business, plus:
For businesses where the phone never stops ringing.
or €2,790 a year
Book a demoUnlimited users
Everything in Pro, plus:
Start with 30 days free, with the whole product and up to 10 users — including the features your chosen plan won’t have. That way you choose after trying everything.
Prices are in euros, excluding VAT. A yearly plan costs the same as 10 months.
The full list, so you don’t have to guess from a marketing summary.
| Start | Business | Pro | Enterprise | |
|---|---|---|---|---|
| Team | ||||
| Users | 3 | 10 | 25 | Unlimited |
| Customer service | ||||
| Tickets with an owner, status and priority | Included | Included | Included | Included |
| Customers and contacts | Included | Included | Included | Included |
| Canned responses | Included | Included | Included | Included |
| Internal team chat | Included | Included | Included | Included |
| Response deadlines (SLA) | Not included | Included | Included | Included |
| Departments | Not included | Included | Included | Included |
| Knowledge base | Not included | Included | Included | Included |
| Reports and per-agent statistics | Not included | Included | Included | Included |
| Shifts, leave and hours worked | Not included | Not included | Included | Included |
| Customer channels | ||||
| Included | Included | Included | Included | |
| Facebook Messenger | Included | Included | Included | Included |
| Included | Included | Included | Included | |
| Your website form | Included | Included | Included | Included |
| WhatsApp Business | Not included | Not included | Included | Included |
| Team alerts | ||||
| Telegram alerts for new tickets | Not included | Included | Included | Included |
| Phone system | ||||
| Cloud phone system | Not included | Not included | Not included | Included |
| Queues and extensions | Not included | Not included | Not included | Included |
| Phone in the browser | Not included | Not included | Not included | Included |
| Call recordings | Not included | Not included | Not included | Included |
| Every incoming call becomes a ticket | Not included | Not included | Not included | Included |
| AI assistant | ||||
| Drafts and summaries from the AI assistant | Not included | Not included | Included | Included |
A user who leaves can be deactivated rather than deleted: their history stays and the seat is freed.
Can’t find the answer? Write to hello@zyntrail.com
An active account that can sign in. When someone leaves, you deactivate their account: the history on the tickets they handled stays, and the seat is freed.
So when you run out of seats on your plan, deactivate the people who have left instead of deleting them.
First you get a warning and a grace period. After that the account switches to read-only: you can see everything, but you can’t write.
Nothing is deleted for non-payment.
Yes, up or down, and the change takes effect immediately.
On a smaller plan nobody loses access, even if there are more of you than the limit. You just can’t add a new user until you’re under it.
Because telephony has real running costs: the phone system, numbers, recordings and call traffic.
That’s why the phone system comes with Enterprise — together with everything else in the product and no limit on users. What it covers for your numbers and call volume, we agree with you before you start.
Yes. A yearly subscription costs the same as 10 months instead of 12 — two months free, or about 17% off.
Tell us how many people answer customers and how your customers reach you. We’ll show you the screens your team would work in — with your own cases, not a made-up script.
Start with 30 days free — every feature, nothing to pay up front.
