Customer service software
Email, Messenger, Instagram, WhatsApp, your website form and the phone — in one system for your whole team. A missed call becomes a ticket with the caller’s number and the time.
The problem
They leave over a call nobody returned, or an email stuck in someone else’s inbox.
The phone rings while everyone is busy. Nobody notes the number, and the customer calls someone else.
Every missed call becomes a ticket with the number and the time. The ticket stays open until someone calls back.
Emails in the shared inbox, WhatsApp messages on a colleague’s personal phone, calls to the manager’s mobile.
Emails, messages and calls land in one inbox. Everyone can see what has been picked up and what is still waiting.
A customer calls for the third time and explains everything again, each time to someone different.
Open their profile and the whole history is there: emails, messages, calls. When they call, their name shows up before you answer.
Features
The call, the email and the reply sit in the same ticket. Nobody copies things from one program to another, and nobody says “hold on, let me check the other system”.
Phone system
In most customer service tools the phone sits off to one side. In ZynTrail a call is a ticket like any other — with a history, an owner and a recording of the conversation.
How a call becomes a ticket
Calls are shared among the agents who are free, and callers wait in a queue instead of hanging up and ringing a competitor.
The recording sits next to the emails and messages on the same case. Play it back in a dispute, when training a new colleague, or to check quality.
After hours, callers hear your announcement and the call still becomes a ticket. In the morning, your team knows who to call back.
We provide you with a phone number, and your existing one can be forwarded to it. Customers keep calling the number they know.
EnterpriseThe phone system comes with the Enterprise plan, along with everything else and unlimited users.
Inbox
Email, Messenger, Instagram, WhatsApp, the contact form on your website and phone calls all arrive in one place. Customers choose how to reach you, and your team replies from ZynTrail.
Every request gets a status, a priority and an owner. Response deadlines show what is running late, and customers can follow their request online instead of calling.
Each customer’s profile keeps their tickets, messages and calls. Your team’s procedures live in the knowledge base, not in one colleague’s head.
AI assistant
It suggests a reply and boils a long thread down to a few lines. It works from your team’s knowledge base, and you decide how much it does on its own.
Included in the Pro and Enterprise plans.
Reports
See how many requests come in, how fast you reply and who is overloaded — by channel and by agent. Shifts and hours worked are kept in the same system.
Demo
An interactive demo with a sample company on the product’s screens. Switch roles — operator, supervisor, admin or HR — and see what each of them sees. No sign-up.
The demo is in Bulgarian. ZynTrail itself also works in English and Russian.
Who it’s for
From a three-person online shop to a repair service with dispatchers on shifts.
The difference
Four things a comparison table won’t show you.
You don’t buy a separate phone system and wire it into another program. Calls and emails sit in the same customer history.
The interface is in English, Bulgarian and Russian. Customer profiles have fields for the Bulgarian company ID (EIK), VAT number and the accountable person named on invoices (MOL), leave is counted against Bulgarian public holidays, and prices are in euros.
Every company works in its own space, separated from all the others. Each person sees only what their role allows.
We don’t leave you alone with a manual. We create your account, connect your channels and add your colleagues.
Pricing
Start with 30 days free, with the whole product. Then choose the plan you need.
For a small team that has outgrown the shared inbox.
or €250 a year
Start free trialUp to 3 users
For teams that work to deadlines and want to see the numbers.
or €650 a year
Start free trialUp to 10 users
Everything in Start, plus:
For shift teams whose customers also write on WhatsApp.
or €1,390 a year
Start free trialUp to 25 users
Everything in Business, plus:
For businesses where the phone never stops ringing.
or €2,790 a year
Book a demoUnlimited users
Everything in Pro, plus:
Up to 10 users, every module, no payment up front. At the end, choose a plan or simply stop.
Prices are in euros, excluding VAT. A yearly plan costs the same as 10 months.
Usually no more than one business day. We connect your channels and add your colleagues, so you don’t need anyone technical.
No. Most teams start with the mailbox, because that’s where the volume is, and add channels one at a time.
The phone usually comes last, because numbers and call routes need to be decided first.
No. The phone system runs in the cloud, and your team makes and takes calls in the browser. All you need is a computer and a headset with a microphone.
You keep it. We provide you with a phone number, and your existing one can be forwarded to it, so customers keep calling the same number.
They stay where they are. ZynTrail doesn’t move or delete anything: new emails become tickets from the moment you connect the mailbox, and are marked as read there.
By card or bank transfer, monthly or yearly. Prices are in euros, excluding VAT, and paying yearly gets you 12 months for the price of 10. You pay nothing during the trial.
Connections to the system are encrypted, and the passwords and keys you trust us with are stored encrypted. Each company’s data is kept separate from everyone else’s, each person sees only what their role allows, and sign-in can be protected with a second step — a code from an authenticator app. The details are on the security page.
You choose a plan and carry on with the same account. If you decide not to continue, you owe nothing, because we never took payment up front.
Get started
Leave your details. We’ll get in touch to set up your account with you, or to show you the system with examples from your own work.
Tell us how many of you there are and how customers reach you. We get in touch to arrange the setup.
We connect your mailbox and messaging channels and add your colleagues. If you use the phone system, we provide a number and set up queues and business hours with you.
Up to 10 people on your team work with every module. Then you choose a plan, or stop and owe nothing.
Thank you. We’ll get back to you within one business day.
Prefer email? Write to us at hello@zyntrail.com.
