About ZynTrail
What ZynTrail is and who makes it
ZynTrail is a hosted help desk and contact-centre platform. Email, phone calls, Messenger, Instagram, WhatsApp and the chat on your website all become tickets on one timeline per customer, so whoever answers can see the whole history first.
Who it is for
Small and mid-sized teams that answer customers
ZynTrail is customer service software for small and mid-sized teams, from three people up. The plans cover teams of up to 3, 10 and 25 people, and Enterprise has no limit on people.
It suits a team that takes enquiries on more than one channel and is tired of piecing a customer's story together from a mailbox, a phone log and three chat apps. If you also run shifts, or answer the phone as much as email, the same system covers that.
The people behind it
Who makes ZynTrail
ZynTrail is made by people with many years of experience in customer service. They wanted a product that customer service teams can afford, built around the work as they know it from the inside: one record per customer, and deadlines the system keeps so nobody has to remember them.
ZynTrail is based in Bulgaria.
Hosting
Where ZynTrail runs and where your data is kept
Your data is kept in a data centre in the EU. ZynTrail is a hosted service only: we run it, update it and take the backups, and there is nothing for you to install or maintain. How the data is protected is set out on the security page.
Languages
Three interface languages
The interface is in English, Bulgarian and Russian, and each person picks their own. Customers see the tracking page and the website chat in their language as well.
The product
What is in ZynTrail
- Tickets, customers and one timeline, with SLA deadlines, departments, a knowledge base and reports
- Email, Messenger, Instagram and WhatsApp, answered from one queue
- A live chat for your website, in every plan
- Telephony: our own cloud PBX with a softphone in the browser
- An AI assistant that drafts replies from your knowledge base
- Shifts, leave and work time, in the same system as the tickets
- Security and GDPR tools, including export and erasure of one person's data
Price
Priced per team, not per agent
Each plan has one monthly price for up to a set number of people: Start €35 for up to 3, Business €75 for up to 10 and Pro €149 for up to 25, excluding VAT, with Enterprise on request. The pricing page shows what each plan includes and what it leaves out.
Contact
How to reach us
Write to sales@zyntrail.com or use the contact form, and we will answer in English, Bulgarian or Russian. ZynTrail is also on LinkedIn.
Before you write to us
Questions about ZynTrail
What is ZynTrail?
ZynTrail is a hosted help desk and contact-centre platform for small and mid-sized teams. Email, phone calls, Messenger, Instagram, WhatsApp and the website chat become tickets on one timeline per customer.
Who is it for?
Small and mid-sized teams that answer customers, from three people up. The plans cover teams of up to 3, 10 and 25 people, and Enterprise has no limit on people.
Where is the data kept?
In a data centre in the EU. ZynTrail is a hosted service only, so there is nothing to install or maintain on your side.
Which languages does ZynTrail support?
English, Bulgarian and Russian. Each person chooses the language of their interface, and customers see the tracking page and the website chat in theirs.
Is there a trial?
Yes. The trial lasts 30 days and has the Pro features, which is everything except telephony, for up to 10 people and 1 mailbox.
See it against your own case
Tell us how many people answer customers and which channels your enquiries come in on. We will walk you through the screens your team would actually use, with your own case in place of a demo script.
Every plan starts with a 30-day trial of the Pro features, which is everything except telephony.