Website chat

A live chat for your website, answered from your ticket queue

A chat window for your own website, answered by your team from ZynTrail. Every conversation becomes a ticket in the same queue as email, Messenger and WhatsApp, so a question typed on your site is handled like any other enquiry. You add it with one snippet of code, and it comes with every plan.

Book a demo See the plans

Included in every plan.

On your site

What the visitor sees

A small chat window in the corner of your pages. The visitor types a question and gets an answer from a person on your team, without leaving the page they were reading.

The window sits in the corner you choose, left or right, in your colour, with your team name, logo and greeting
The visitor sees when an agent is typing, and receives any files the agent sends
Outside business hours they see your offline message and can leave an email address
The window speaks English, Bulgarian or Russian, or follows the language of the visitor's browser
The first reply includes a personal link where they can follow the ticket later

Website chat settings in ZynTrail: colour, position, language, greeting, out-of-hours message and the sites the chat may appear on

Behind the window

How your team handles it

For the people answering, a website chat is one more ticket in the queue they already work from. There is no separate chat console to keep an eye on.

A ticket in your queue

The conversation lands in the same queue as email, Messenger, Instagram and WhatsApp, with a chat icon so you can tell where it came from.

One timeline

Once the ticket is linked to a customer, the chat sits on their timeline next to their calls and emails.

A new conversation after closing

If the visitor writes again after their ticket was solved, a new ticket opens. Last month's closed case stays closed.

Canned replies and files

Type “/” for a saved reply, and send files from the ticket, the same way you would answer an email.

Notifications

A new conversation shows in the bell. The agent it is assigned to also gets a lock-screen notification if they use the app on their phone. Telegram alerts on Business and up, WhatsApp alerts on Pro and up.

AI in the chat

In automatic mode, the AI assistant can answer by itself in the hours you set, at night for example. Pro and Enterprise.

Setting it up

Four steps, done once by an admin

01
Copy the snippet into your site
One piece of code, pasted once into your site's template or the custom-code field of your site builder.
02
Make it look like yours
Colour, left or right position, language, team name, logo, greeting, offline message, whether to ask for an email address, and sound.
03
List where it may run
Enter the domains the chat is allowed on, up to 20.
04
Check it in the preview
The settings page shows the window as visitors will see it. If the snippet ever turns up somewhere it should not be, issue a new key.

In figures

Website chat details

Plan: every planfrom Start at €35 a month
Installation: one snippet
Domains: up to 20
Languages: auto · EN · BG · RU
Out of hours: your messageand the visitor can leave an email
Position: left or right
AI replies: Pro and Enterprise
Ticket: every conversation

Before you write to us

Questions about the website chat

Do we need a developer?

No. You paste one snippet into your site's code, or into the custom-code field of your site builder, once.

What happens when nobody is there to answer?

Outside business hours the visitor sees your offline message and can leave an email address. The conversation is a ticket either way, so it is waiting in the queue in the morning. On Pro and Enterprise the AI assistant can answer in the hours you allow.

Which plan is the chat in?

Every plan, from Start at €35 a month.

How many websites can we put it on?

It runs on the domains you list, up to 20.

Can the visitor see our reply later?

Yes. The first reply carries a personal link to the ticket. It works for 30 days, needs no account, and the visitor can reply from it.

See it against your own case

Tell us how many people answer customers and which channels your enquiries come in on. We will walk you through the screens your team would actually use, with your own case in place of a demo script.